Frequently Asked Questions
Answers to the most common questions about Truewealthaxis.
Getting started is simple. Just create a free account, verify your identity, and explore curated investment opportunities aligned with your portfolio goals. Our onboarding process is streamlined and designed to match you with the right alternative investments quickly.
Currently, access to certain private market offerings may be limited to accredited investors based on regulatory requirements. However, Truewealthaxis is actively working to open up broader investment opportunities to all qualified users through alternative offerings and tokenized assets.
According to U.S. regulations, you may qualify as an accredited investor if you meet any of the following:
- You earned over $200,000 (or $300,000 with a spouse) in each of the last two years and expect the same this year.
- You have a net worth exceeding $1 million, excluding your primary residence.
- You hold financial licenses such as Series 7, 65, or 82.
Our team or verification partners will assist with confirming your status during onboarding if needed.
We specialize in alternative investments including private credit, tokenized real-world assets, and structured offerings. Each deal includes transparent risk profiles, potential yields, and detailed timelines so you can invest with confidence.
Yes, your funds are held at an FDIC-insured bank. Funds deposited with Truewealthaxis are insured up to $250,000, the maximum amount allowed by law.
Absolutely! Investors will receive timely notifications via email as new investment opportunities become available on our platform.
Yes, there are fees associated with investments on Truewealthaxis. Our fee structure is transparent, with fees applied only to the distributed interest you receive during the life of your investment. The specific fee details will be provided with each investment opportunity.
Truewealthaxis offers competitive minimum investment amounts. Many of our investment opportunities have a minimum investment amount starting at just $500, allowing you to diversify your portfolio without a large upfront commitment.
Upon maturity, both the principal and interest from your investment will be transferred back to your Truewealthaxis account. You can choose to withdraw the funds or reinvest them in new opportunities available on our platform.
Yes, the balance in your Truewealthaxis account earns a competitive interest rate, calculated daily and compounded monthly. This allows your idle cash to work for you while you explore investment opportunities.
Truewealthaxis prioritizes investor protection by establishing Special Purpose Vehicles (SPVs) for each investment. In the unlikely event of financial strain, an independent administrator will oversee the management of your investment until maturity, ensuring principal and returns are distributed accordingly.
Yes, Truewealthaxis accepts wire transfers. Please reach out to our support team for detailed wire transfer instructions. Note that your bank may impose fees for these transactions.
If your deposit is not reflecting in your account, it may be processing via an automated clearing house (ACH) transfer, which typically takes 1 to 3 business days. Please ensure that your request was submitted before the cutoff time for same-day processing.
To initiate a deposit, log in to your Truewealthaxis account and navigate to the My Portfolio page. In the Account Balance section, click the Deposit Funds button. Follow the prompts to complete your deposit request.
To initiate a withdrawal, log in to your account and go to the My Portfolio page. Under the Account Balance section, click the Withdraw Funds button. Choose the bank account to receive your funds and specify the withdrawal amount to complete the request.
Currently, you cannot reserve allocations in our deals while funds are transferring. To participate in an offering, you must have available funds in your Truewealthaxis account at the time of investment. We recommend transferring funds in advance of the funding period.
The funding date is the last day that investors can participate in an offering. Investment opportunities on Truewealthaxis are available for a defined period, and investments are allocated based on investor interest, not on a first-come, first-served basis.
The closing date is set after the funding date, and it marks the confirmation of eligible investment requests by Truewealthaxis. If the closing date falls on a non-business day, confirmations will occur on the next business day.
Note: In cases of oversubscription, some investment requests may be excluded. Please refer to our FAQs for more details.
In the event of oversubscription, Truewealthaxis collaborates with the borrower to determine a final rate based on demand. Investors who select a higher minimum rate than the final rate will not receive an allocation. Adjustments to investment requests may occur based on specified minimum and maximum amounts.
To enhance your chances of securing an allocation in an oversubscribed deal, set a lower minimum rate and leave the minimum investment amount unchanged. This strategy increases the likelihood of your allocation being honored, regardless of the final rate.
For an overview of our investment process, check out the video below.
To cancel a pending investment, contact our customer support team via email or use the chat feature during business hours.
A Coupon Rate defines the expected annual interest on your investment as a percentage of your initial investment amount. For example, a $10,000 investment with a 10% Coupon Rate paid monthly would yield approximately $83 in monthly interest before fees.
The primary difference between Coupon Rate and APY (Annual Percentage Yield) is that the Coupon Rate does not account for the reinvestment of interest payments at the same rate. While a 10% APY indicates a total investment growth of 10% annually (including interest on previously earned interest), a 10% Coupon Rate implies you will receive 10% of your initial investment as interest over a year.
As of February 2025, Truewealthaxis switched from APY to Coupon Rate for enhanced transparency and simplicity. Since most investors do not automatically reinvest interest at the same rate, the Coupon Rate better reflects expected returns. This change also aligns Truewealthaxis with common practices in public fixed-income markets.
As of December 19, 2024, you earn a 1.15% interest rate on idle cash in your Truewealthaxis account.
Yes, your cash is FDIC insured up to $250,000.
Your interest is calculated using the simple interest formula based on your account’s average daily balance, compounding monthly.
Interest is credited to your account during the first week of each month and will appear in your transaction history.
There is no minimum balance required to start earning interest, and there is currently no maximum balance limit.
No, there are no additional fees charged to investors for holding cash in their Truewealthaxis account while earning interest.
Yes, all proceeds from your investments on Truewealthaxis, including interest payments, are added to your account balance and contribute to your monthly interest earnings.
The interest rate is set for each month. We will notify you of any changes to the rate.
Yes, to create and use a Truewealthaxis account, you must verify your status as an accredited investor.
The deposit process remains unchanged. You can continue to make deposits via Plaid, ACH, or Wire transfer.
Yes, funds in your Truewealthaxis account are ready to be immediately deployed into any open deal on the platform.
Pre-funding your Truewealthaxis account allows for quicker investment in open deals, as the funds are available for immediate deployment.
Your funds are placed through IntraFi’s network, which consists of multiple FDIC-insured institutions.
Your interest will be reported on your 1099-INT form at the end of the year.
There are no limits on the number of withdrawals or transfers into or out of your Truewealthaxis account.
Truewealthaxis Blended Notes issued after February 1, 2024, are eligible to earn interest on undeployed funds. All currently active and new Bespoke Blended Notes are eligible.
Your Truewealthaxis account does not include checking account features. Investors do not have access to debit cards, checks, or ATMs.
Each investor can only create one Truewealthaxis account of each account type (i.e., individual account, IRA account, or institutional account).
Your funds are protected by FDIC insurance and are distributed among Truewealthaxis's network of bank partners, ensuring security even in the unlikely event of Truewealthaxis’s insolvency.